Shanghai Pudong · Export desk● Mon–Sat 09:00–19:00 CSTHS 8703.80 · AEO licensedEN ES PT AR RU DE JA KO
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Shanghai partner dealership where export units are collected and prepared

Services

After-Sales Parts and Warranty Support

EV spare parts supply, third-party extended warranty options and diagnostic support for units already delivered.

The problem it solves

The first warranty claim is where a new import franchise either survives or collapses. China-issued manufacturer warranties are valid in China only, so an importer who has not planned for parts and coverage is exposed from the first fault.

How we handle it

We supply spare parts against VIN for units we have delivered, arrange third-party extended warranty coverage through partner underwriters where the destination has no official brand presence, and keep a diagnostic channel open after delivery.

What is included

01

Parts against VIN

Spare parts ordered against the VIN of units we shipped, so the part number matches the build rather than the model year in general.

02

Extended warranty

Third-party extended coverage arranged through partner underwriters where the brand has no official presence in your market.

03

Diagnostic channel

A direct channel for diagnostic questions after delivery rather than a support address that does not reply.

04

Honest warranty position

China-issued manufacturer warranties are valid in China only. We say that before the sale and plan around it rather than letting you discover it later.

Questions

The things buyers ask first

Do the cars keep the manufacturer warranty?

China-issued warranties are valid in China only. Whether destination coverage exists depends on whether the brand has an official presence in your market. We advise case by case during quoting and can arrange third-party extended coverage through partner underwriters.

Can I order spare parts later?

Yes. We supply parts against the VIN of units we have delivered, which keeps part numbers matched to the actual build.

What happens if a unit has a fault on arrival?

Send the diagnostic output and photographs through the same WhatsApp thread the order ran on. Intake and loading photographs are retained on our side, so the condition at departure is documented.

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After-Sales Parts and Warranty Support — Request a quote

Two direct channels, no forms and no sales funnels. A short message with your target model, quantity and destination port is enough — you will have stock availability and an all-in quotation within one mainland-China business day.